Select all of the items below that you should consider when setting up a piece of work to improve a process

What is the name of the most common theory behind process improvement?

Consider the scenario described below – which of the sources of waste does this solution relate to?

“In one organisation, we found that there were many different patient admission checklists on different inpatient wards, some had over 20 items but others had less than 10. In some wards important actions may be forgotten and in other wards they had some unnecessary checks. First, we gathered all the checklists, then we agreed the optimal and safest list of items before creating it to be used on SOPHIA.”

Which of the following is not one of the 8 wastes from Lean theory? Select all that apply.

Consider the scenario described below – which of the sources of waste does this issue relate to?

“In an outpatient booking team we found that some new members of the team were getting confused about which treatment code to add to the system in different scenarios. This meant that they had to implement a new process for managers to check the codes after they have been added and to correct them if needed.”

What of the below could be described as sources of unwarranted variation? Select all that apply.

What was the name of the method you learned about to better understand the problem (and therefore the right solution)?

Consider the fishbone diagram below that shows the causes of low update of home dialysis. Which of the options (A, B or C) do you think suggests the causes that are most amenable to improvement using digital SOPs or checklists?

Select all elements that can be added into a SOP on SOPHIA.

What are the key elements in a process map? Select all that apply.

What are the main issues associated with coding in healthcare organisations?

What is an example of a limitation to the creation of gold-standard SOPs?

What is an example of a limitation to the implementation of gold-standard SOPs?